Privacy policy

Dernière mise à jour : 2 avril 2026

Privacy Policy

Caly'Paws operates this store and website, including all information, content, features, tools, products, and related services to provide you, as a customer, with a personalized shopping experience (hereinafter the "Services"). Caly'Paws is a store powered by Shopify, which allows us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, make a purchase or any other transaction, or otherwise communicate with us through the Services. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms regarding the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered non-identifiable so that it does not identify you and cannot reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

  • Contact Information: including your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: including credit card numbers, debit card and bank account numbers, payment card information, transaction details, payment method, payment confirmation, and other payment details.

  • Account Information: including your username, password, security questions, preferences, and settings.

  • Transaction Information: including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Your Communications with Us: including information you include in your communications with us, such as when you send an inquiry to customer service.

  • Device Information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: including information about your interaction with the Services, such as how and when you access or interact with them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically via the Services: including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies.

  • From our service providers: including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

  • Providing, tailoring, and improving the Services: We use your personal information to provide the Services, including performing our contract with you, processing payments and orders, remembering your preferences, sending account-related notifications, managing returns/exchanges, and creating a personalized shopping experience.

  • Marketing and Advertising: We use your information for promotional purposes, such as sending marketing communications via email, SMS, or mail, and displaying online advertisements based on your activity.

  • Security and Fraud Prevention: To authenticate your account, offer a secure payment experience, and detect or investigate fraudulent or illegal activity. You are responsible for maintaining the confidentiality of your account credentials.

  • Communicating with you: To provide customer service and maintain our business relationship.

  • Legal Reasons: To comply with applicable laws, respond to legal processes (such as law enforcement requests), and enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate reasons, including:

  • With Shopify and service providers: Third parties providing services on our behalf (IT management, payment processing, data analytics, cloud storage, shipping).

  • With business and marketing partners: To provide marketing services and targeted advertising.

  • By your instruction: When you request or consent to disclosure, such as for shipping or via social media widgets.

  • With affiliates: Within our group of companies.

  • Business Transactions: In connection with a merger or bankruptcy, or to protect our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify. Information you submit will be shared with Shopify and may be transferred to countries other than your own. We use enhanced Shopify features that integrate data from your interactions with our Store and other merchants to improve our business. In these cases, Shopify is the controller of your data for these specific purposes. You can learn more via the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party sites. We are not responsible for the privacy or security of these sites and recommend reviewing their individual policies.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us for its deletion.

Security and Retention

No security measure is perfect. We recommend not using unsecure channels for sensitive information. We retain your data only as long as necessary to manage your account, provide Services, or comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Right to Access/Information: To request access to the data we hold about you.

  • Right to Erasure: To request the deletion of your data.

  • Right to Rectification: To correct inaccurate information.

  • Right to Portability: To receive a copy of your data or transfer it to a third party.

  • Communication Preferences: You may unsubscribe from promotional emails at any time.

UK/EEA Residents also have the right to Object to or Restrict processing and the Right to Withdraw Consent. You will not be penalized for exercising these rights.

Complaints

If you have a complaint, please contact us. Residents of the EEA can find a list of supervisory authorities here.

International Transfers

We may transfer and store your information outside your country. For transfers outside the EEA/UK, we rely on recognized transfer mechanisms such as European Commission Standard Contractual Clauses.

Contact

For questions or to exercise your rights: Email: calypaws.contact@gmail.com Address: 20 Place Dominique Martin Dupuy, Toulouse, 31000, FR